Frequently Asked Questions
General Information
What is Paymyservice Limited?
What services does Paymyservice offer?
Who can use Paymyservice?
What is the Paypool feature?
When is the app launching?
Is Paymyservice available on all devices?
Why should I use Paymyservice?
Can I use Paymyservice outside Nigeria?
Is the platform secure?
How can I contact Paymyservice for support?
Account Setup
How do I sign up?
Can I register without a Nigerian phone number?
What information do I need to sign up?
How do I reset my PIN?
How do I reset my password?
Can I delete my account?
Can I have multiple accounts?
How do I update my profile?
Can I link my Paymyservice account to other apps?
Is account verification mandatory?
What documents are required for verification?
Paypool Features
How do I create a Paypool?
Can I have multiple Paypools?
Who can join my Paypool?
What happens if my Paypool is underfunded?
Can I withdraw unused Paypool funds?
How do I track my Paypool contributions?
Can Paypool funds expire?
Can I set a target amount for my Paypool?
Is there a fee for using Paypool?
Can Paypools be private?
Payments
How do I pay a bill?
What payment methods are available?
Are international cards supported?
Can I schedule bill payments?
How quickly are bills processed?
Is there a transaction limit?
Can I get a refund for failed transactions?
Do I receive payment confirmations?
What is the wallet feature?
Can I top up my wallet?
Vendor-Specific Questions
Who qualifies as a vendor?
How do vendors register?
Are vendors verified?
What benefits do vendors get?
Can vendors monitor their earnings?
Are vendor earnings instant?
How do vendors contact support?
Is there a fee for vendor registration?
Can vendors opt out?
What happens if a vendor violates policies?
Users on Paymyservice
What types of services do vendors offer?
How do users find vendors?
Can I view a vendor’s profile?
How do I book a vendor?
Can I negotiate prices with vendors?
What happens if a vendor cancels?
Are vendor services guaranteed?
How do I rate a vendor after a service?
Can I request a specific time for services?
Are there penalties for vendors who fail to deliver?
What if I’m dissatisfied with a service?
Can I hire a vendor for recurring services?
How are vendors paid?
Can I cancel a booking?
Are vendors available 24/7?
Technical Issues
What if the app crashes?
Why can't I log in?
What if a payment fails?
How do I report a bug?
Why is my wallet balance incorrect?
Privacy and Security
Is my data safe?
Does Paymyservice share my information?
How can I secure my account?
What should I do if my account is hacked?
Can I control app notifications?
